In order to ensure that our customers obtain the greatest benefit from of our technology, we offer training and support.
In this context the difference between training and support is the way we are connected with our customers. For support we make use of internet or dial up connections, whereas for training people physically meet.
With regard to support we discriminate between preventive and corrective support.
Preventive support is not driven by a specific problem and can be organized on customers request. We supply periodically support reports, based on the customer performance and use of XPAR systems of that moment.
Corrective support is driven by a specific problem mentioned by our customer mostly through email. Our customer support desk is open 12 hours a day and can be reached through: