services

Expertise that goes beyond technology

From implementation and optimization to daily operation and long-term reliability, our specialists work closely with your team to improve product quality, increase efficiency, and achieve sustainable results throughout the hot end production process.

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Consultation

From choosing the right setup to making it part of your daily operation, we guide you every step of the way. Our implementation roadmap, refined with every project, makes sure your team gets the most out of your inspection system

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Step-by-step

We use a logical step-by-step approach to embed operating procedures related to (simple) tasks into everyone’s daily work routine. This embedding process is supported by sharing hot end data, generated by our systems, to the relevant person in the customer’s organization.

Examples are:

  • Reporting functionality by daily internal distribution of Standard Reports of forming related data
  • Interface to any production information system, such as Vertech’s SILc and EKF’s iAfis, but also custom-built ones

Furthermore, we provide specific training and documentation on seven so called application areas in the bottle making process to focus on relevant and significant process improvements

Formal review

The process improvement results are monitored by documenting metrics (KPI’s) throughout the implementation period. We complete and finalize the Implementation Roadmap with a formal review with the customer’s management.

With this dedicated and customised Implementation Road Map we provide the ultimate assistance to our customers, in order to achieve the highest benefits from their investments in XPAR Vision’s hot end systems.

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Training

Technology only works when your team feels confident using it. We train everyone involved, from operators to engineers, and stay available with ongoing support as your team gets used to new ways of working.

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Support

When something goes wrong, every hour of downtime counts. With secure remote access to your systems, our support team solves most incidents within 24 to 48 hours, without waiting for someone on site.

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